FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Orders & Shipping

Where do you ship to?

We currently ship to most European countries, excluding Cyprus, Malta, Switzerland and Norway.

How can I cancel or change my order?

Once your order is placed and processed, we're unable to edit the items in your order or fully cancel your order as we strive to fulfill orders as quickly as possible. If you have any questions, please email our support team at info@akmeathlete.com while we cannot guarantee any changes or cancellations, we will do our best to help!

How much does shipping cost?

Shipping costs vary based on your country and selected shipping method. Your shipping costs are calculated at checkout. We offer free shipping options on orders over 60 EUR.

My package was marked as delivered, but it never arrived?

We’re sorry to hear that: please reach out to our customer service team email if you are experiencing any problems with your order delivery.

Subscriptions

How do subscriptions work?

Sign up for subscriptions to receive your AKME products every month, with no hassle or worry about your favorite gummy selling out. Plus subscription customers get a discount on every order. Manage your subscription easily by simply logging into your account. You can easily choose to skip a monthly shipment, change the frequency of your shipments, swap your subscription products, gift one of your shipments if you are out of town or cancel your subscription.

How do I manage my account information and/or subscription?

You can manage your account information and subscription within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details and much more.

How can I change my subscription shipping frequency or cancel my subscription?

It’s super easy to manage your subscription on your account page. If you still have any questions, please reach out to our customer support team via email.

Products & Science

What are AKME products designed for?

AKME products are designed to support an active lifestyle, training performance, recovery and everyday nutrition. Each formula has a clear purpose, so you can choose products based on your individual goals and routine.

Can I take AKME products every day?

This depends on the individual product. Some products are suitable for daily use, while others are intended for specific occasions, such as before, during or after training. Always follow the recommended use stated on the product label.

Are AKME products only for professional athletes?

No. Our products can be relevant for people at many different activity levels, from recreational training to competitive sport. The right product and serving size depend on your individual goals, diet, training routine and needs.

How does AKME choose ingredients?

We focus on purposeful formulations and ingredients selected for their role within each product. Every ingredient should have a reason for being there rather than simply making the ingredient list longer.

Is AKME sports nutrition science-based?

Our approach to formulation is informed by established nutritional and sports science. We focus on ingredients, amounts and product purposes that can be explained clearly rather than relying on trends or unnecessarily complicated formulas.

Product Research & Testing

Are AKME products clinically tested?

AKME uses clinically-studied ingredients at their researched doses in many of our products. This means that AKME uses the key active ingredients at specific doses that have been studied and evaluated in published clinical studies.

Science-backed results matter deeply to us and to our customers, so we are transparent about the ingredients and benefits behind every formula.

Didn’t find your answer?

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